Consumer Information

Existing Policy Holders

If you are an existing policyholder with an enquiry, please contact the broker/intermediary who arranged your insurance for you or use the links below.

New Policy Holders

If you are an individual wanting to purchase an insurance policy from AmTrust Europe Limited, we welcome your interest but would ask that you pursue your purchase via our broker network.

AmTrust Europe Limited does not sell directly to the public; our insurance products are sold exclusively by brokers and other intermediaries.

General Enquiries

For all general enquiries, please contact the relevant AmTrust office.

See our contact page.

Make a Claim

If you would like to make a claim on your insurance policy, please refer to the procedure outlined within the claims section of your policy document. Your policy document will have been provided to you when you started the policy.

  • AmTrust Europe Limited General Claims Line: +44 (0) 115 934 9818
  • AmTrust International Underwriters General Claims Line: +353 (0) 1 775 2900


If your complaint is about the way a policy was sold to you

If at any time you have any query or complaint regarding the way the policy was sold, you should refer to the insurance intermediary who sold the policy to you.

If your complaint is about the administration of the Policy

We always aim to provide a first-class service. If You should have a query or complaint regarding the administration of the Policy, You should address your complaint to the insurer as listed in your policy document:

AmTrust Europe Limited
Market Square House
St James’s Street
Tel. No. +44 (0)115 941 1022
OR The Claims Manager
AmTrust International Underwriters Designated Activity Company
40 Westland Row
Dublin 2
Tel No +353 (0) 1 775 2900

We will contact you within five days of receiving your complaint to inform you of what action we are taking. We will try to resolve the problem and give you an answer within four weeks. If it will take us longer than four weeks we will tell you when you can expect an answer.

If we have not given you an answer in eight weeks we will tell you how you can take your complaint to the Financial Ombudsman Service for review.

Once you have received your final response from us and if you are still not satisfied you can contact the Financial Ombudsman Service: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR by telephone on 0800 023 4567 or 0300 123 9123 or by Email

This complaints procedure does not affect any legal right you have to take action against us. You can check the above details on the Financial Conduct Authority Register by visiting the FCA register website: or by contacting the FCA on 0800 111 6768.

Complaints Publication Report

Firm name: AmTrust Europe Limited
Group: AmTrust Group
Other firms included in this report: AmTrust Europe Legal Limited
Period covered in this report: 1 July 2016 – 31 December 2016
Brands/trading names covered: AmTrust International, AmTrust Law

Number of complaints opened by volume of business

Product / service grouping

Provision (at reporting period end date)

Number of complaints opened

Number of complaints closed

Percentage closed within 3 days

Percentage closed after 3 days but within 8 weeks

Percentage upheld

Main cause of complaints opened

Insurance and pure protection

0.43 per 1000

policies in force






Product performance/features

Employers' Liability Tracing Office (ELTO)

FCA regulations require us to publish details of all commercial employers’ liability policies we enter into, renew or under which a claim is made, on or after 1st April 2011. AmTrust Europe Limited and AmTrust International Underwriters Designated Activity Company are both members of the Employers’ Liability Tracing Office (“ELTO”) for which further details can be found at:
Consumer information about how to progress enquiries

Legal Terms and Conditions

AmTrust International is a branding style of AmTrust International Underwriters Designated Activity Company and AmTrust Europe Limited. AmTrust International Underwriters Designated Activity Company Registered in Ireland. Company No. 169384. Authorised and regulated by the Central Bank of Ireland. Registered office: 40 Westland Row, Dublin 2, Ireland. AmTrust Europe Limited Registered in England and Wales. Company No. 1229676. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm’s reference number 202189.Registered office: Market Square House, St James’s Street, Nottingham, NG1 6FG. Member of the Association of British Insurers.